Contact Us

Have a question, found a bug, or want to suggest a feature? We would love to hear from you.

General Inquiries

For questions about PDFico, feature requests, feedback, or partnership opportunities.

leebo27@hotmail.co.uk

Pro Support

Need help with your Pro purchase, license activation, or want to request a refund?

leebo27@hotmail.co.uk

Bug Reports

If you have found a bug or a tool is not working as expected, please include the following information in your email to help us investigate:

  • Which tool you were using
  • What you expected to happen vs what actually happened
  • Your browser name and version (e.g., Chrome 120, Firefox 121)
  • Your operating system (e.g., Windows 11, macOS Sonoma)
  • Any error messages you saw (screenshots help)
Send Bug Report

We aim to respond to all emails within 24-48 hours. For Pro support inquiries, we typically respond within a few hours during business hours (GMT).

Common Questions

Are my files really private?

Yes. All PDFico tools process files locally in your browser. No files are uploaded to any server. You can verify this by checking the Network tab in your browser's Developer Tools while using any tool.

How do I activate PDFico Pro?

After purchasing Pro, you will be redirected to an activation page. Your license is stored locally in your browser. If you need to activate on a different device, contact us with your purchase email and we will help.

Can I get a refund?

Yes. PDFico Pro comes with a 30-day money-back guarantee. Email us within 30 days of purchase for a full refund, no questions asked.

Do you offer custom or enterprise plans?

Not currently. PDFico is designed as a simple, privacy-focused tool for individual users. If you have specific enterprise needs, feel free to reach out and we can discuss options.